A service level contract defines actual service details, including end-users` expectations and what to do if they have a complaint. When you search for the model, download the EULA model as a PDF or download the EULA model as a DOCX file. It`s free. Like other legal provisions, their ECJ is only valid if it has been effectively agreed. If your users can claim they never agreed, you`ll probably have a harder time to force your clauses against them, if you ever need them. Also add a link to the installation or download screen to allow users to access the EULA before they actually access your software/application. If you have other legal agreements that have restrictions on the use of your application, it is a good idea to place links to all agreements close to your licensing information, as any legal agreement may relate to the next one. Separating a single user contract into different logical sections or separate agreements is good for the user.