As a subscriber of StarHub, it is important to know the proper steps in terminating your contract in case you decide to switch to another service provider or you simply want to cancel your subscription. Terminating a StarHub contract can be a bit confusing and intimidating, but with the right information, you can do it without any hassle. In this article, we will guide you on how to terminate your StarHub contract.
Before we start, there are a few things you need to consider before terminating your contract. First, you should check if you have any outstanding bills or if your contract is still under the minimum period. If you still have an outstanding balance, you need to settle that first before terminating your subscription. If your contract is still under the minimum period, you may need to pay an early termination fee.
Now, let`s go through the steps on how to terminate your StarHub contract:
Step 1: Prepare your details
Gather all the important details you need before contacting StarHub. This includes your account number, phone number, and your full name.
Step 2: Contact StarHub
You can reach out to StarHub through their customer service hotline at 1633 or through their website`s online chat service. You may also visit any StarHub store near you.
Step 3: Request for contract termination
Once you`re connected to a customer service representative, inform them that you wish to terminate your contract. They will ask for your details and may request for the reason why you`re terminating your subscription.
Step 4: Confirmation of contract termination
After processing your request, the customer service representative will confirm the termination of your contract and the final amount you need to pay. They will also provide you with the necessary details on how to settle your outstanding balance or early termination fee, if applicable.
Step 5: Return of equipment
If you`re using StarHub`s equipment, such as a modem or set-top box, you need to return it to any StarHub store within 7 days after the termination of your contract. Failure to return the equipment may result in additional charges.
In summary, terminating a StarHub contract involves gathering your details, contacting StarHub, requesting for termination, confirming the termination, and returning any equipment if necessary. Remember to settle any outstanding balance or early termination fee before terminating your subscription. With these steps in mind, you can smoothly terminate your StarHub contract and move on to your next service provider.